Privacy policy

Who we are

SR Mobile Valeting is run by Sam Bishop. We decide how your information is used, which makes us the “controller” under UK data protection law.

If you have any questions about this policy or your information, email srvaletinginfo@gmail.com or call 07888 866497.

What we collect

• When you get in touch by WhatsApp, phone or email: your name, contact details and anything you tell us, such as your car and what it needs.
• The quote form on this website doesn’t store anything. It writes your details into a WhatsApp message, and nothing is sent until you press send in WhatsApp.
• When you book: the address or workplace where we’ll clean your car (or that you’re coming to our unit), your car’s make and model, the date, and payment records.
• If you book a training course: your contact details and the course you’re taking.
• When you visit this website: our host, Vercel, keeps short technical logs (such as your IP address and browser) to keep the site running and secure. We also count visits with Vercel Web Analytics, which tells us which pages are viewed, roughly which country visitors are in and what kind of device they use, and measure how quickly pages load with Vercel Speed Insights. Neither uses cookies or identifies you. We don’t use advertising tracking.

Why we use it

• To reply to you and give you a quote, because you asked us to (steps before a contract).
• To carry out the clean, membership or course you’ve booked (contract).
• To run the business, keep the website secure and see how the website is used so we can improve it (our legitimate interests).
• To meet tax and accounting rules (legal obligation).

Who we share it with

We never sell your information. We use a small number of services to run the business: WhatsApp (messages), Google (email), and Vercel (website hosting and visitor statistics). We may also share records with professional advisers such as an accountant.

The map on this website loads its map images from OpenStreetMap, so OpenStreetMap’s servers see your IP address when the map appears, like any website you visit.

Some of these services are based outside the UK. Where that’s the case, your information is protected by the safeguards UK law requires.

Cookies

This website doesn’t use cookies or advertising tracking, which is why there’s no cookie banner. Our visitor statistics and page speed measurements (Vercel Web Analytics and Speed Insights) work without cookies and without storing anything on your device. If you follow a link to WhatsApp or Google Maps, those sites have their own privacy policies.

How long we keep it

• Enquiries that don’t lead to a booking: up to 2 years.
• Customer and payment records: 6 years after the end of the financial year they relate to, as tax rules require.

Your rights

You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, limit how we use it, stop using it, or send it to you or someone else in a reusable format. Where we rely on your consent, you can withdraw it at any time.

To do any of this, email srvaletinginfo@gmail.com. We’ll reply within one month.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put it right first.

Changes to this policy

If anything changes, we’ll update this page and the date at the top.